Shipping & Returns

Shipping

At Midnight Reads, every order is carefully packed by hand with love and attention before beginning its journey to you.

Orders are typically processed within 1–3 business days (excluding weekends and public holidays). During new releases, sales, promotions, or market weekends, processing times may be slightly longer, but we'll always do our best to dispatch your order as quickly as possible.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow your parcel every step of the way.

As a small business, we truly appreciate your patience and support while we carefully prepare every order.

Australia & International Shipping

We're proud to ship both Australia-wide and internationally.

Shipping costs are automatically calculated at checkout based on your location, the weight of your order, and your selected shipping method.

🚚 Free Standard Shipping is available on Australian orders over $150 AUD.

Please note that international customers are responsible for any customs duties, import taxes, or fees charged by their country's customs authority.

If an international parcel is held by your local postal service or customs office, it is the customer's responsibility to collect it within the required timeframe.

If an international parcel is returned to Midnight Reads because it was unclaimed, refused, or not collected, the original shipping costs are non-refundable. Any refund for the order (excluding the original shipping costs) will only be processed once the parcel has been safely returned to us and its contents have been inspected.

If you would like your order to be re-shipped after it has been returned to us, additional shipping charges will apply.

Returns & Refunds

Due to the nature of books and bookish accessories, we do not accept returns or exchanges for change of mind.

If your order arrives damaged, faulty, or you have received the incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item.
  • Clear photographs of any damaged packaging (if applicable).

We'll work with you to find the best solution, whether that's a replacement, store credit, or refund where appropriate.

Lost or Delayed Parcels

Once your parcel has been handed to the shipping carrier, delivery timeframes are outside of our control. However, if your parcel appears to be lost or significantly delayed, please get in touch and we'll happily assist you in lodging an enquiry with the carrier where possible.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

Midnight Reads is not responsible for parcels that are delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

If a parcel is returned to us due to an incorrect address, additional shipping charges will apply if you wish to have your order re-shipped.

Need a Hand?

If you have any questions about your order, shipping, or returns, we'd love to help.

Please visit our Contact Us page or send us an enquiry, and we'll get back to you as soon as possible.